Shipping & Returns
SHIPPING
Each bottle we make is done in micro batches in order to ensure maximum vibrancy and potency. We ship from New York City so for orders to the West Coast, Hawaii, and Alaska, please allow up to 8-12 business days for your order to arrive, unless you select an expedited shipping option.
In our efforts to minimize packaging materials that ultimately end up in the trash, we do our best to avoid any unnecessary materials. This is why we send our product without a “presentation box” (paper tube) unless specified. For those even further inclined to help our impact on the environment, please select our Calendula Facial Steam Packaging option.
When available, if you select our Calendula Packaging option, your order will arrive atop a bed of dried calendula flowers from our farm in Burgundy instead of packaging filler. With this option your product/s is protected and you can use the Calendula for a facial steam in order to purify, soften and beautify, providing a more authentic Maison/Made beauty ritual. After use, please compost your used Calendula flowers.
We are a small, but dedicated, team and we do our absolute best to get all of our orders to you in the most timely fashion possible.
RETURNS & EXCHANGES
Of course we hope that you enjoy your purchase and find delight in the use of our product/s. However, we do not accept returns. In the case that you are not completely satisfied, please reach out to us and let us know your source of discontent so we can propose a potential solution. If you have any doubts, please contact us BEFORE making a purchase.
Please reach out to us at beautyis@maisonmade.co explaining why you would like to return the item/s and we will work with you to facilitate your request. At present we do not accept returns, only refunds or order replacements may be granted.
REFUNDS
All transactions are nonrefundable.
*Please note that any potential refunds, exchanges, and store credit are only available for purchases made on maisonmade.co.